About MyChart | MyChart (2024)

FAQs

Do doctors respond to MyChart? ›

Messaging your doctor can be a convenient way to get medical advice. You can send a note through MyChart whenever you have time – day or night – and your provider will typically reply in one to three business days.

How is MyChart secure? Your healthcare providers take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords.

Multiple members of your care team may view MyChart messages in order to get an appropriate and efficient response; this may include nurses or advance practice clinicians other than your primary care provider (PCP).

Why can't I message any provider? Each organization chooses who is available for MyChart messaging. Generally, you can only message providers with whom you've had a recent or upcoming visit.

Remember there are many reasons why a healthcare provider will contact you after a medical test. If results are concerning, they may call you or have a receptionist call to schedule an appointment. 15 A healthcare provider may also call to assure you everything is okay or discuss any needed follow-up tests.

Messaging your doctor

Message your doctor's office with nonurgent questions anytime. Within 2 to 3 business days.

Patient portal usage

About half of the respondents (226/428, 52.8%) reported accessing the patient portal through the MyChart app at least once a month. The most frequently used feature was consulting their health records (415/422, 98.3%), and the least used was participating in a remote visit (33/424, 7.8%).

Use MyChart Bedside to keep track of your daily schedule, learn more about members of your care team and send messages to them when needed, make non-urgent requests, monitor your recent vitals and labs, see your clinical notes, and review educational material.

MyChart is EPIC's patient portal. MyChart is a secure means for patients to access parts of their health records through a web browser and cell-phone apps.

Most healthcare providers share information through electronic health records (EHR) systems. This helps ensure that all your doctors have a complete picture of your health history, even if you see different specialists or go to urgent care.

Does Medicare pay for MyChart messages? ›

Cost of billed MyChart messages

Medicare: $14-$52. Medicaid: $7-$28. Private Insurance: Most private insurance carriers cover this at little to no cost to patients.

Click on a message to read it • Click the Reply button to respond • Click Bookmark to easily save and find a message. Click Move to trash to remove a message from your list of messages. Message. MyChart messages are secure, meaning your information stays private as it is sent over the internet.

Someone at your clinic should respond to you within two business days. If you've opted to receive email or text notification for new messages in your MyChart account, you'll receive a message letting you know that the clinic has responded to your request.

All lab results are compared to a standard guideline for what is considered “within normal range.” These standards were developed as a guide but are not absolute. You will see an exclamation point (!) next to the result if it's outside of the normal range, but that isn't necessarily a cause for concern.

A member of the care team will “look at the chart and if they can figure it out, then they'll just respond. It is “a relatively small percentage of messages that actually find their way to the doctor,” Dr. Hopkins added.

A medical chart is a thorough record of a patient's medical history and clinical data. Information such as demographics, vital signs, diagnoses, surgeries, medications, treatment plans, allergies, laboratory results, radiological studies, immunization records is included.

Some test results are not released to your MyChart account because of their sensitive nature. Your doctor determines which types of test results are able to be accessed through MyChart and which might require an in person conversation.

Use MyChart Message Center to have conversations with your doctor or other clinic staff, ask non-emergency medical questions, send test results to your provider from another provider or network, and even upload your official COVID-19 vaccination record.